FAQ

• Service fee (€129 for one bedroom apartment or studio / € 149 for two bedroom appartment / €159 for a larger two bedroom apartment, 3-4 bedroom apartment or Penthouse apartment)
• City tax (€ 6,00 per night per person of 13 years and older)
• Special furnishing requests such as extra bed, baby cot or high chair
• Extra cleaning or laundry services
• Credit card or PayPal processing fee

• Linen and towels
• The final cleaning of your apartment . If you require additional cleaning servicing please contact our Service Team.

• Your apartment includes everything you need for a comfortable stay including high quality furnishings and appliances, linen, towels, hair dryer, washer, dryer and a fully equipped kitchen with a dishwasher, microwave, fridge, oven, gas or induction cooktop and a Nespresso coffee machine
• For detailed & specific info, click on the Our Apartments section on this website and check for the apartment of your interest

• Studio (1bathroom) – max of 2 persons
• One Bedroom (1 bathroom) - max of 2 persons
• Two Bedrooms (1 bathroom) - max of 4 persons 
• Three Bedroom (2 bathrooms)  - max of 6 persons (might include 1 bunk bed)
• Four Bedroom (2 bathrooms) - max of 8 persons (might include 1 bunk bed)

If you require an extra bed contact our Service Team for possibilities. The cost for an extra bed is € 45 per stay including bed linen.

A portable baby cot including bed linen can be ordered through our Service Team at an extra charge of € 25 per stay.

Yes at € 5 per stay we will deliver a high chair.

If the apartment of your preference does not include a free private parking, please contact our Service Team for availability of a paid parking nearby. We have different private parking locations in The Hague at an extra charge. 

Based on municipal rules, our apartments can be rented for periods of up to 4 months. If you want to stay longer, we can help you too! We also have a number of properties available for this purpose or can put you in touch with a local estate agent. While you then stay comfortably in one of our short-stay apartments, you will be assisted in the process of finding your ideal long-term home.

All BizStay apartments are equipped with modern flatscreen TV’s offering a range of Dutch, English, German, French and other international TV channels. Our provider Ziggo is the leading cable company of The Netherlands. Beside television Ziggo is our exclusive partner for high speed internet connectivity in all BizStay apartments. Some apartments offer a divers range of satellite TV-channels. 

In most apartments chromecast is offered to connect the TV to your personal Apple and Android devices.

All our apartments offer a quality broadband WiFi (wireless) internet connection. The use of internet is free.

Our connection speed of up to 120 Mb/s is ideal for accessing corporate intranets, downloading large files and quick web browsing.

You can book your apartment online through our website or you can contact our service team by email or by telephone number +31 (0)70 2601269. If you want a non binding proposal, you can make an enquiry through our website. If you book through our website we guarantee you will be offered the lowest rate.

• For standard bookings up to 4 persons we do not require a deposit. We trust you treat our apartment like it is your own.
• For bookings from 5 to 8 persons we can ask you for a refundable deposit of € 500 per booking. This deposit will be refunded within 72 hours after your departure following the verification of no damage to the apartment or any outstanding charges
• If you are allowed to bring a pet, we will charge €75 extra cleaning fee and a refundable deposit of € 500. The deposit will be refunded within 72 hours after your departure following the verification of no damage to the apartment or any outstanding charges

• All reservations from 3 – 30 nights must be paid in advance no later than 14 days before the arrival date. 
• If you make a last minute booking your reservation must be paid 100% before arrival.
• To corporate clients we offer the possibility to pay on account (payment term 30 days). Ask our Service Team for information.

• All prices are quoted in Euro’s.
• When you have made a reservation, you will be offered different secured payment solutions by Mollie Payments. 
• You can choose between an online bank payment or credit card payment
• We accept all major credit cards 

Please note that we are using booking software that supports Mollie Payments, allowing you to easily process your payment right through our system! Mollie is a fully licenced business specialized in processing online payments.  

• A credit card is not needed to make a reservation.
• If your reservation requires a security deposit, a credit card is required to secure the deposit. The security deposit  will be refunded within 72 hours on departure following the verification of no damage to the apartment or any outstanding charges.

• All bookings can be cancelled free of charge up to 14 days before arrival date.
• If you cancel your booking within 14 days and 24 hours before arrival date, 50% of your reservation will be charged.
• In case you cancel your booking within 24 hours before arrival or in case you don't show up, the full amount will become non-refundable.
• Calculation of arrival date is based upon a 2pm check-in time.

Cancellations during the stay:

• If you decide not to complete your full reservation, an official cancellation request has to be made 5 days before the new check-out date to get a full refund on the remaining nights. 

Guaranteed check in time is 3pm and check out time is 11am.

If you plan to arrive after 9pm, you can ask for a late check-in up to 12pm. Our host will welcome you at this late hour for which we will charge you €50.

• Standard check out time is 11 am. Before checking out we kindly ask you to check if you have all your personal belongings. Furthermore:
  • Turn on the dishwasher (if needed)
  • Throw away all rubbish
  • Put back all key sets and parking access card/tag (if applicable) on the Welcome door frame.
  • Report any damage or malfunction to our Service Desk so we can take care of replacement or repair.
• Our Staff randomly plans a check of your apartment. In such case we will schedule an appointment with you before your departure.

All our apartments can be booked up to 12 months in advance for a minimum period of 3 nights up to 4 months. If you plan to stay longer than 4 months please contact our service team.

With almost 500 kilometer of bike lanes, it is easy for almost anyone to explore The Hague by bike. It is easy to rent a bike in The Hague. Bike rental is possible from the central station of The Hague, as well as in Scheveningen with Du Nord fietsverhuur: https://www.go4bike.com/nl/fiets-verhuur/den-haag-du-nord-fietsverhuur 

We suggest to book your transportation from the airport to your Short Stay apartment through Oranje Taxi. You can easily book your transportation online:

https://oranjetaxiservice.nl/en/

For more information check the website https://www.htm.nl/en/

To check fastest route from A to B during your stay, we advise you to use the website www.9292.nl   

We do not offer a breakfast service but can inform you about restaurants nearby that offer breakfast service.

Pets are not allowed in our apartments. In some cases we can make an exception to this policy. Please contact our Service Team for information.

Our Service Team can inform you where to go for tourist information. Our helpful staff members can also give you advice and directions to attractions, as well as assist you with restaurant selection and other suggestions.

The Hague Festivals offers information about festivals planned in The Hague. Check http://denhaag.com/en/festivals